Employment Opportunities

CITES Help Desk Student Consultant

The CITES Help Desk is seeking students to fill several part-time consulting positions. The Help Desk provides phone, email, chat, and walk-in support for University faculty, staff, and students. Common problems we solve are email and quota issues, password resets, computer virus infections, wireless and dialup installations, and general troubleshooting. The minimum time commitment for this position is 10 hours per week.

Required Experience:

• Familiarity with CITES networking services, such as UIUCnet wireless
• Working knowledge of CITES email systems and NetFiles
• Knowledge of Mac and PC operating systems especially Windows XP/Vista and Mac OS X
• Familiarity with CITES passwords and their functions

Required Skills:

• Ability to speak to people of varying technical expertise in person, over the phone, and by email/chat
• Excellent written and oral communication skills
• Demonstrable customer service skills
• Ability to work with sensitive information in a conscientious manner
• Punctuality, responsibility, and accountability

To apply for the CITES Help Desk Student Consultant position, fill out the online application form. Note: These positions are not related to the CITES Instructional Computing Services lab consultants.

CITES Help Desk Student Programmer

The CITES Help Desk is seeking a student to fill a part-time programmer position. The Help Desk designs, builds, and maintains various web-based applications that are used for internal support, tracking and troubleshooting. Current projects include:

• staff scheduling tools
• knowledgebase tools
• student and staff “portal” pages

The minimum time commitment for this position is 10 hours per week.

Required Experience and Skills:

• In-depth knowledge of PHP, MySQL, HTML and CSS
• Working knowledge of Javascript
• Working knowledge of best practices for database and webpage security
• Excellent written and oral communication skills
• Ability to work with sensitive information in a conscientious manner
• Punctuality, responsibility, and accountability

Desired Experience and Skills:

• Familiarity with various programming and scripting languages aside from PHP
• Familiarity with database software aside from MySQL
• Experience in leading or managing programming projects
• Knowledge of webpage accessibility best practices
• Previous work experience in IT support

To apply for the CITES Help Desk Student Programmer position, fill out the online application form.