Service Request Management

Office hours

8:30 A.M. - 5:00 P.M., Monday through Friday
Closed University holidays

Location

1110 Digital Computing Lab
1304 W. Springfield Ave.
Urbana, IL

Telephone numbers

• Customer Service Consulting - 333-1161
• Business Office/Billing Questions - 333-4349
• Voiceconferencing (Chief Telephone Operator) - 333-0133
• Administrative Offices - 333-2275
• Illicall (UIUC Residence Hall Long-Distance Service) - 333-9753
• Repair and trouble reporting - 333-1161

Services

For information about University communications policies and procedures, please refer to Section VII-C of the Campus Administrative Manual.

• Telephone services (including pricing) [University Guidelines for Telephone Usage]
  • Single-line phone features
  • Multi-line phone features
  • Long distance
    • Illicall (UIUC residence hall long-distance service)
    • Long-distance services (including 800, toll-free terminal server access)
  • Voice mail
  • Installation services (including installation / programming charge information)
  • Repair
• Cellular telephones (including pricing) [University Guidelines for Cellular Telephone Usage]
• Telephone number information (Campus Operators)
• Videoconferencing services
• Data communication services
• Teleconferencing services
• Pocket paging
• Email paging
• Training and consulting
• Two-way radio